Frequently Asked Questions

What is GGRetroBox?

How does GGRetroBox work?

What's included in each subscription box?

Can I customize the games in my subscription box?

How often will I receive my subscription box?

Can I cancel my subscription at any time?

Is shipping included in the subscription cost?

Do you ship internationally?

When will I be billed for my subscription?

What payment methods do you accept?

Is there a refund, return, or exchange policy for subscription boxes?

What if an item in my subscription box arrives damaged or missing?

How do I update my shipping address, billing information, or other account details?

Can I skip a month of my subscription?

Is there a deadline to subscribe for the upcoming month's box?

How do I contact customer support if I have questions or issues?

Do you offer an affiliate/referral program for subscribers?

Can I change my subscription plan (e.g., upgrade, downgrade) after signing up?

Is my subscription automatically renewed?

Are there any additional fees associated with the subscription?

How do I provide feedback on my subscription experience?

When should I input my game library?

I am a collector with only a few missing games. Is GGRetroBox a good fit for me?

Can I purchase a subscription box as a gift for someone else?