Frequently Asked Questions
GGRetroBox is a monthly subscription service that delivers physical boxes with 3-6 video games to your doorstep every month. You keep the games!
Simple. You sign up for a subscription and each month we will deliver a gaming box experience to you! You can upload your game collection to get games tailored to you and to ensure you receive no duplicates.
Each month you will get a variety of video games, both well-known and unique. We do our best to send a variety of games in each box to ensure that you have the best chance of having a well-rounded gaming experience and games to add to your collection. Some of the games are actual retro video games, and the games may show their age. We do our best to send games with labels that are intact and readable, but some games may have stickers, scuffs, fading or identifying marks on them from a past avid gamer.
Yes! You can choose which systems to include games from. When you sign up, you will select the type of retro gaming system you use. You can update that preference while logged in. You can also update your current collection to be sure to not receive duplicate games in your box.
Monthly! We ship out all boxes by the 7th of each month. Once your box has shipped, you will see a tracking number on the dashboard.
Yes, but to not be charged for the subsequent month, cancellations must be done by the 25th of the current month.
Yes! Shipping to the US is included in the price of your tier.
We are working with our partners on shipping internationally. Right now, shipping costs and import duties may be issues. Contact us and we can look into certain specific cases. Additional shipping charges will apply.
You will be billed every month on approximately the 25th of the month. If you are pre-purchasing a long term subscription you will be billed immediately the full amount. If your payment is declined or expired, we will notify you via email and give you up to 48 hours to update your payment information. If you do not update your payment information within 48 hours, your subscription will be cancelled.
We currently accept card, Apple Pay, and Google Pay. Available options will depend on your device or web browser, for example, Apple Pay requires Safari on iOS or macOS.
Yes! Contact us if you intend to gift someone a subscription box and we can make it happen.
You can manage these settings on the Dashboard page and the My Account page.
If you are unhappy with your box, please contact us and we will do our best to make it right.
We value customer satisfaction, so please contact us with as much information as possible so we can begin the process of making it right.
Sorry, we do not offer refunds. If you are unhappy with your box, please contact us and we will do our best to make it right.
We are currently working on adding a feature on the site to pause subscroptions. For now, if you would like to skip a month, please contact us and we will do our best to make it right. To not be charged for the subsequent box, you must pause your subscription before the 25th of the current month.
Yes, the deadline to order is the 25th of the month in order to receive the next month's shipment. We will try our best to ship ASAP, depending on availability if you do happen to order in between periods.
Contact us via the Contact Us page
Yes! Please contact us if you would like to join our referral programs!
Yes! You can upgrade or downgrade your tier for your next box on your dashboard at any time before the deadline.
Your subscription is automatically renewed unless you have cancelled or paused your subscription.
When logged in, you can manage your subscription preferences on the Dashboard page.
Yes, we periodically send out emails with updates, and updates on our social platforms.
Depending on your shipping address, we may charge sales tax. Shipping is free for all US addresses.
Yes. GGRetroBox is designed to be an experience. We will definitely have themed boxes.
Contact Us. We love hearing from our clients and using the feedback to improve our service.
While logged in, you can update your collection. It is important to update your collection as soon as possible to ensure you don't receive duplicate games. Modifications after the 26th of the month may not be reflected in the next month's box.
If you have more than 200 games for a system you would like to collect for, please contact us first before subscribing so we can ensure that GGRetroBox is a good fit for you.